As a VTC driver, managing a claim can be stressful and impactful for your business. Whether it is an accident, a theft, or an act of vandalism, it is essential to know how to react to minimize the consequences and ensure a rapid return to work. Good claims management with your VTC insurance will not only allow you to reduce processing times, but also optimize compensation. Here are the best practices for effectively managing claims with your VTC insurance.
1. React Immediately and Safely
The first step after a disaster is to react quickly while ensuring your safety and that of others. Here are the actions to take:
- Ensure safety : In the event of an accident, take cover and, if possible, move your vehicle to avoid further collisions. Turn on your hazard lights and place the warning triangle if necessary.
- Check the condition of passengers : If you are carrying passengers, check them for injuries and offer assistance if necessary.
- Contact emergency services : In case of injury, call emergency services immediately (112) to obtain medical assistance on site.
2. Gather Information on the Loss
To facilitate the management of the claim with your insurance, it is crucial to gather all the necessary information as soon as possible:
- Fill out an accident report : Fill out an accident report with the parties involved. Be specific and clear in describing the facts. Take photos of the damage, the accident scene, and the license plates of the vehicles involved.
- Collect witness statements : If there are witnesses present, write down their contact information and collect their testimony. This can strengthen your case in the event of litigation.
- Keep evidence : Keep any items that might be useful to your insurer, such as dashcam videos, toll recordings, or any other relevant documents.
3. Report the Loss Quickly
Prompt reporting of the claim is essential for efficient processing of your file. Here's how to do it:
- Contact your insurer : Inform your insurance company or broker within 5 working days of the loss (or 2 days in the event of theft). Use the channels provided: telephone, mobile application, or online customer area.
- Send the necessary documents : Provide all the documents requested by your insurer, including the amicable report, photos, and testimonies collected.
- Follow the instructions : Follow the procedures indicated by your insurer to speed up the processing of your file. This includes making an appointment for an appraisal or dropping off the vehicle at an approved garage.
4. Understanding the Expertise and Repair Procedures
Once the loss has been reported, your insurer may appoint an expert to assess the damage. Here's how to prepare:
- Choose an approved garage : Choosing a garage approved by your insurer can simplify the process and reduce repair times. The costs are often directly covered by the insurer, which limits the advance costs.
- Accompany the expert : If possible, be present during the assessment to explain the circumstances of the loss and answer the expert's questions.
- Track repairs : Stay in touch with the garage to track the progress of repairs and report any delays or problems to your insurer immediately.
5. Manage the Franchise and Payment Terms
Managing your deductible and payment terms is a key step after a claim. Here's what you need to know:
- Check your deductible : The deductible is the amount you are still responsible for after the loss. Make sure you understand the amount and the payment terms before paying the garage bill.
- Ask for a deductible spread : If the deductible amount is high, talk to your insurer or the garage to see if it is possible to spread the payment.
- Keep receipts : Keep all invoices and receipts related to repairs for possible additional reimbursements or to track your expenses.
6. Request a Replacement Vehicle
To minimize the impact on your business, inquire about the possibility of obtaining a replacement vehicle during the repairs:
- Check your contract : Some comprehensive insurance contracts include a replacement vehicle in the event of a claim. Check the conditions (duration, type of vehicle, etc.) and the terms and conditions for benefiting from it.
- Contact assistance : If your contract provides for it, contact your insurance's assistance service to arrange the provision of a replacement vehicle.
7. Review Your Guarantees and Adjust Your Coverage
A loss is the perfect opportunity to reassess your insurance coverage and adjust your guarantees if necessary:
- Analyze the gaps in your contract : After a claim, identify the gaps in your coverage that could have complicated the management of the file (driver warranty, assistance, etc.).
- Talk to your broker : Your broker can advise you on adjustments to make to your contract to better protect you in the future, whether by increasing certain guarantees or adjusting deductibles.
8. Take Preventive Measures for the Future
To avoid new disasters or minimize their impact, implement preventive measures:
- Install a dashcam : A dashcam can provide valuable evidence in the event of an accident and help prove your good faith.
- Use anti-theft devices : Install security devices to protect your vehicle against theft and vandalism.
- Take driving courses : Taking courses to improve your driving skills can reduce the risk of accidents and make you eligible for discounts on your insurance premium.
Conclusion
Claims management with your VTC insurance can be simplified by following best practices, from rapid reporting to efficient repair. By taking the right measures, you minimize the financial and operational impact on your business, ensuring a rapid and serene resumption of your journeys.
At KT VTC&TAXI, we are here to support you every step of the way, offering personalized advice and support to best manage your claims. Contact us today to learn more about our VTC insurance solutions and how we can help protect your business.