Making your customer journey more reliable thanks to telematics: impact on your VTC premium

By integrating a telematics system (box or mobile application), VTC/TAXI drivers can benefit from a reduced premium of up to 30% , thanks to the analysis of driving behavior, claims prevention and fairer pricing.

Telematics (or connected insurance) is emerging as a major innovation in car insurance: driving tracking, accident alerts, personalized coaching, etc. For a VTC/TAXI driver, it offers better risk management , a stronger customer experience, and, in many cases, a significant premium reduction . Here, we examine how this system transforms your business in terms of security, customer relations, and insurance.

1. Safer driving, fewer claims

Telematics data can reduce risky behavior (harsh braking, speeding), leading to a reduction in claims of up to 20–43% according to recent studies .
For VTC/TAXI fleets, this often results in an observable reduction in premiums , since insurers reward responsible behavior .

2. Fair and personalized pricing

Telematics makes it possible to move from a model based on the overall profile (age, profession, bonus-malus) to truly individualized pricing based on the driver's actual behavior , with premium reductions of up to 30% .
This system favors careful drivers and optimizes insurance costs.

3. Better customer service and loyalty

Telematics data is also a loyalty tool: transparent accident alerts, coaching, performance monitoring. This strengthens customer confidence, improves their loyalty and establishes a lasting relationship .

4. Encourage subscription to the box without fear

Despite the benefits, 88% of drivers are concerned about their privacy . Yet, 66% of users report an average savings of €27 per month . .
To reassure, we must guarantee total transparency on the use of data, limit their collection to what is strictly necessary (behavior, not location), and offer the possibility of contesting in the event of an error.

Conclusion

Integrating telematics into your VTC/TAXI customer journey offers a triple benefit:

1. Increased security and fewer claims
2. Personalized bonus reduction for good drivers
3. Increased loyalty thanks to a modern and transparent service

At KT VTC & TAXI , we help you deploy this technology carefully, respecting privacy, to transform your customer experience and optimize your insurance costs.